Juicebox supports integrations with Gmail, Microsoft and IMAP providers. To connect a new email address or update an existing integration, please navigate to the Integrations tab on the left-hand menu. From there, you can connect or disconnect an email account by securely signing in via your email provider.

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<aside> 🔒 Juicebox does not use customer data for our candidate/profile database in any way. Email integrations are used only for the following purposes:

Sending email sequences to candidates
Stopping sequences when a candidate replies to a thread
Auto-drafting replies to candidate responses

For more details, please see our privacy policy

</aside>

Internal & SOBO (Send on Behalf of) Setup

Juicebox also supports integrating internal (your own) and SOBO (external) mailboxes. Each mailbox will be able to send anywhere from 20-500 emails per day (plan dependent), and is a great method to utilize to maximize candidate outreach and deliverability.

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To add an additional mailbox:

Select Integrations from the left-hand menu
Select Add a mailbox
1. To connect your own email address, select Connect a Gmail account, Connect an Outlook account or Connect via IMAP depending on your email provider
2. To connect an external/SOBO mailbox, select Add a SOBO mailbox (The external user will then receive an invite from Juicebox that they have to accept in order for their mailbox to be available for use)
Once accepted, status will change from Pending to Connected

If the email status is stuck pending after an invite is accepted, please ensure that user’s email is not currently in use by another Juicebox account.

Internal Mailboxes

Internal mailboxes are email addresses you personally own or actively manage and use in your day-to-day work. These mailboxes are ideal for recruiter-led outreach and hands-on candidate engagement.

Common internal mailbox use cases include:

Your primary work email
Client-specific or branded domains
Mailbox aliases

SOBO Mailboxes

SOBO mailboxes allow you to send on behalf of other stakeholders, such as hiring managers, executives, or teammates, without them having to be hands on in the outreach process. This makes it easy to personalize outreach at scale while maintaining full visibility into candidate conversations and reply history.

With SOBO mailboxes, emails will appear to come directly from that external address, and if a candidate replies to that message, both the external mailbox owner and the Juicebox user who initiated the message will be notified, ensuring no response is missed.

Common SOBO use cases include:

Sending on behalf of a hiring manager to boost reply rates
Executive-led or founder-branded outreach
Coordinated recruiting efforts where recruiters manage execution, but stakeholders stay informed

For more information on how many mailboxes can be connected to your account, please refer to your plan below:

	Free	Starter	Growth	Business
# of Mailboxes	-	1 mailbox	3 per seat	6 per seat

Mailbox Settings

To edit the settings of a specific mailbox, please click on the three horizontal dots on the far right side of the integrated mailbox. ****

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From the mailbox settings page, you can:

Change the sender name to reflect who the email address or mailbox belongs to
Increase or decrease the max emails sent per day (daily send limit must be between 20 and 500 depending on your plan)
Manage auto-drafted responses
Change the email’s access level
Manage sequence behavior when a meeting is booked

For more information on auto-drafts, access levels and sequence behavior, please continue reading below.

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Auto-drafts

Juicebox has the ability to create auto-drafted responses in your mailbox or Juicebox directly. The quality of these drafts will improve over time, as it learns from your edits, interactions and sent responses.

To turn auto-draft on, please click the checkbox next to Create drafts in my mailbox. This can be turned on or off at any point in time, and will only create a drafted message in response to your candidate.

To view your drafted response in Juicebox, you can:

Open the replied candidate’s profile > select Sequences > select Draft available
From the Juicebox email notification, select Your AI draft response is ready — click to review and respond.

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To view your drafted response within your mailbox, you can: